Customer Help
Please read our Return & Refund Policy carefully before making a purchase.
Common purchase queries answered
Orders and Shipping
First, check your spam or junk folder. If you still can’t find the confirmation email, please contact our support team with your full name and the email address used during checkout so we can verify your order.
Orders can only be modified or canceled before they are processed or shipped. If you need to make changes, contact us immediately with your order number. Once an order has been shipped, it cannot be canceled.
Payments must be fully confirmed before orders are processed. If your order status has not updated within a reasonable time, please contact support and provide proof of payment so we can verify and assist you promptly.
If your payment is declined or fails, please try again or use an alternative payment method listed at checkout. For persistent issues, contact your payment provider or reach out to our support team.
No. Payments are processed through secure third-party providers. We do not store your full financial details on our servers.
If your order has not yet shipped, we may be able to update the address. Contact us immediately. Once the package has been dispatched, we cannot guarantee address changes.
We recommend:
Checking with neighbors or household members
Checking around your property
Contacting your local carrier
If you still cannot locate your package, contact us for further assistance.
Please contact us within 48 hours of delivery with:
Your order number
Photos of the damaged package and product
Our support team will review the issue and advise you on the next steps.
If you need to swap an item
Returns and Exchanges
Due to the nature of our products and fulfillment process, all sales are final. We do not accept returns or exchanges once an order has been processed and shipped.
We encourage customers to carefully review product descriptions and order details before completing their purchase.
We are not responsible for:
Incorrect shipping addresses provided at checkout
Delays caused by shipping carriers
Packages marked as delivered by the carrier
Please ensure all shipping information is accurate before placing your order.
Orders may only be canceled before they are processed. Once processing begins, the order cannot be modified or canceled.
If you need to request a cancellation, please contact us immediately with your order number.
Once a package is marked as delivered by the shipping carrier, responsibility transfers to the customer. We recommend:
Checking with neighbors or household members
Contacting the shipping carrier directly
Refunds are only considered under limited circumstances, such as:
You received the wrong item
Your item arrived damaged (must be reported within 48 hours of delivery with photo evidence)
Your order was not fulfilled due to a verified internal error
Refund requests that do not meet these criteria may be declined.
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